A PBX can work wonders for a small business, giving it the image of a big or integrated company. That’s mainly because of a host of technological features that come with a small business PBX phone connection, which is a hosted PBX system, also called virtual phone PBX. This system offers all the features of a PBX connection that provides telephone and voicemail features, without the business actually having to purchase the PBX equipment. The small business, the user of the virtual PBX system, won’t have to maintain the equipment as all the features are offered through a hosted server. For small businesses looking to keep costs down, the virtual small business PBX phone is just the right solution.
Helping Businesses Handle Calls Better
The common features offered by virtual small business PBX systems include call transfer between extensions, custom messages for those holding the line, custom business greeting for callers, employee extension to direct multiple calls, detailed call records, real time system management, and more. These features contribute to efficient call handling, an important factor to cast a positive impression on clients. The detailed list of features offered includes:
Automatic voice call facility
Fax
Fax mail
Call screening
Caller id tool
Web administration
Voicemail
Toll free enhancement
Pager notification
Call by extension
Multiple voice mailboxes
Answer Calls from Anywhere – Unmatched Flexibility
Another benefit of a hosted phone system, particularly for small scale businesses, is the flexibility it offers. Employees handling calls for a business could be geographically located anywhere and still be able to receive calls from clients dialed to the same number, as an extension is associated with an individual and not with a phone located in an office. The client gets the impression he’s calling one office.
To conclude, a hosted small business PBX phone system is of vital importance for any growing business.
Author: John K Kinskey
Article Source: EzineArticles.com
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